Falcon | 2020-09-21 18:15:47 UTC | #1
Hello,
I have a problem, when I start a Guest chat Api the interaction that starts does not allow me to respond. It only happens occasionally, but I can't find why it happens. I attach an image.
John_Carnell | 2020-09-21 20:05:15 UTC | #2
Hi Alejandro,
This looks like a bug. Could you please open a ticket with our CARE support group.
Thanks, John Carnell
Falcon | 2020-09-21 20:21:30 UTC | #3
OK, but, What is that group? How do i find it?
John_Carnell | 2020-09-21 20:29:19 UTC | #4
Hi Alejandro,
Here is the link our customer care portal? https://genesyspartner.force.com/customercare/GenesysCommunityLogin
Thanks, John Carnell
Falcon | 2020-09-21 20:31:06 UTC | #5
OK thank you very much
John_Carnell | 2020-09-21 20:37:06 UTC | #6
Hi Alejandro,
Here are more details about our customer care support process. https://help.mypurecloud.com/articles/contact-genesys-cloud-care/
Thanks, John
system | 2020-10-22 20:37:11 UTC | #7
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