l.vicenzotti | 2018-05-02 08:21:02 UTC | #1
Hi all,
I am currently receiving a 500 error when I try to set participant state in a web chat conversation through API (tried both .NET SDK and raw Postman request). What I am trying to achieve is to notify and pick up the conversation for the agent, then he can continue managing the webchat conversation in the purecloud portal.
Since this approach is currently working fine for third party chat implementation, I am wondering if Platform APIs are entirely blocked for native web chat conversations, even if the endpoint exists. If that's the case, would it be possible to have a link to documentation where it is specified that Platform APIs for chats exclusive to third party implementations? I am confused because I can receive notifications just fine, and the 500 internal error is generic and not specifying that it is an illegal operation.
Thank you for your help.
EDIT: error is: { "status": 500, "code": "internal.server.error", "message": "An internal conversation service error has occurred. Please contact support. Message: 500 Internal Server Error", "messageWithParams": "An internal conversation service error has occurred. Please contact support. Message: {message}", "messageParams": { "message": "500 Internal Server Error" }, "contextId": "b176afba-3a2b-448d-a539-fe70ef42ec38", "details": [], "errors": [] }
tim.smith | 2018-05-02 18:40:47 UTC | #2
Please contact PureCloud support to investigate this issue. 5xx errors cannot be investigated via the forum.
system | 2018-06-02 18:41:00 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2811