Legacy Dev Forum Posts

kamerino | 2017-03-31 12:20:13 UTC | #1

Hello! I am doing a development and I am trying to get the metric oServiceLevel in the current month, in a certain queue.

The problem I am having is that some metrics are not shown if the time interval is greater than 7 days.

On the other hand I am trying to calculate the value on my own by taking the data that is obtained from the metrics, but I am not able to get it.

Thank you!

tim.smith | 2017-03-31 15:18:28 UTC | #2

Can you provide the query body that has the issue and let me know which resource you're using?

kamerino | 2017-04-04 20:43:20 UTC | #3

var body = {
  "interval": "2017-03-01T00:00:00.000Z/2017-03-30T00:00:00.000Z",
  "granularity": "PT24H",
  "groupBy": [
    "queueID"
  ],
  "metrics": [
    "nOffered",
    "nTransferred",
    "tAbandon",
    "tAnswered",
    "oServiceLevel",
    "oServiceTarget"
  ],
  "filter": {
    "type": "and",
    "clauses": [
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "queueId",
            "value": "ee84df70-d5c2-46fc-9d09-f0e27525b7fb"
          }
        ]
      },
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "mediaType",
            "value": "voice"
          }
        ]
      }
    ]
  }
}

I am using Javascript.

tim.smith | 2017-04-03 14:13:16 UTC | #4

What resource are you using? Is it POST /api/v2/analytics/queues/observations/query or something else?

kamerino | 2017-04-04 07:58:08 UTC | #5

Sorry xD

i am using POST /api/v2/analytics/conversations/aggregates/query

tim.smith | 2017-04-04 20:59:04 UTC | #6

I've tried to reproduce this, but I get data for every PT1D segment for the max interval (3 weeks). Can you be more specific about which metrics are missing and if there's any pattern to it?

kamerino | 2017-04-05 08:14:56 UTC | #7

Thank you! Solve the problem.

I had problems with the time interval. I was setting the hours 23:59:59 and it was wrong if the time was not accurate at the end of the day.

system | 2017-08-28 19:33:32 UTC | #8

This post was migrated from the old Developer Forum.

ref: 1132