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Process Automation - Event for Conversation Disconnect

  • 1.  Process Automation - Event for Conversation Disconnect

    Posted 06-05-2025 19:23

    78692638d4a24645fbf5 | 2022-11-15 22:24:56 UTC | #1

    Hi everyone,

    I'm racking my brain... but I can't find a way to understand if a conversation is disconnected, from an event based standpoint.. that solves for inbound and outbound use-cases all in one event.

    I understand we can execute workflows at customer.end or conversation.acw.. to where we can then execute a Data Action to check whether the conversation is disconnected or Not. I'm trying to avoid those extra API calls, so I can listen to a SINGLE topic.. to a disconnect event.

    Is that available with Process Automation or EventBridge?

    Anyone have any ideas?

    Thanks, Peter

    system | 2022-12-16 22:25:36 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 17234



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