RomanSmoll | 2021-08-25 15:22:10 UTC | #1
Hey guys
I am looking to understand where to properly look for the following values:
- Where should I look for the call disconnected Type of the conversation globally?
(I know about the possible disconnected types but I have a confusion regarding where to look for one. Should it be in the participant.Customer or in participant.agent that finished the call for example?)
- how to identify the conversation that was transfered? should I look for the first agent who answered and then for some particular disconnectedType for him?
Thank you in advance for your help!
system | 2021-09-25 15:22:38 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 11826