We usually call a bot that asks for the language as quick reply buttons and set language in the bot. You can do the same in the messaging flow and similar buttons.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-15-2023 17:11
From: Daniel Cross
Subject: Provide language option in web chat
Can anyone direct me to how we would give the option for customers to choose English or Spanish when starting a chat?
#ConversationalAI(Bots,AgentAssist,etc.)
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Daniel Cross
Bright Horizons Family Solutions LLC
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