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  • 1.  Pulling Data Dip (Web Services Info) Into Amazon Lex for Agentless Bot

    Posted 06-02-2020 09:55
    Edited by Michael McQuaid 06-02-2020 10:10
    No replies, thread closed.
    Hi all,

    We are in the process of setting up an automated call flow that pulls in info from our CRM for callers to get automated info on their order status.  I wanted to look into also calling on this web service to use with an agentless bot.  

    I have Amazon Lex working, but it looks like the responses need to ne set up in Amazon Lex (I am using the Book a Trip test one)

    How do I get the information I pulled in my Web Services Data Dip into Lex to be able to automate it in the chat?

    Any help is greatly appreciated!
    #PlatformAdministration

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    Michael McQuaid
    AdaptHealth LLC
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  • 2.  RE: Pulling Data Dip (Web Services Info) Into Amazon Lex for Agentless Bot

    Posted 06-13-2020 17:35
    No replies, thread closed.
    With Lex, you have the ability to provide input to Lex using the Session Variables in the Lex tool.  https://help.mypurecloud.com/articles/call-lex-bot-action/.  For Lex to consume these, you should run a Lambda function to read them and save them to be used in processing by Lex.  


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Pulling Data Dip (Web Services Info) Into Amazon Lex for Agentless Bot

    Posted 06-15-2020 07:24
    No replies, thread closed.
    When you add the Lex integration, you can then add Lex actions within call flow. It looks similar to a data action. The inputs are the intents, and the success outputs are the slot values that lex returned. Then each of the intents show as individual outcomes within the flow that you can branch from. 

    What's a basic function you're trying to accomplish?

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    Dean Thames
    Koch Business Solutions
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    Original Message


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