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  • 1.  PureCloud Audio

    Posted 04-30-2020 11:18
    No replies, thread closed.
    Hi,
    Is anyone experiencing problems with PureCloud/Benesys audio today?
    #Architecture and Design
    #Connect with a Customer (NEW)
    #Digital Channels
    #Implementation
    #API/Integrations
    #Omni-Channel Desktop/User Interface
    #Outbound
    #Platform Administration
    #Quality Management
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/New Features
    #Routing (ACD/IVR)
    #Security
    #SIP/VolP
    #System Administration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Tonna Winkers
    Credit Union National Association, Inc.
    ------------------------------


  • 2.  RE: PureCloud Audio

    Posted 04-30-2020 11:42
    No replies, thread closed.
    Hi Tonna,

    I have not heard any reports of audio issues from any of my customers.

    A few questions may help.
    1. Are you using PureCloud Voice, local edges, or a SIP trunk?
    2. What region are you in?
    3. What kind of audio issues are you experiencing?
    4. Do you have dual channel recordings enabled? If so, can you tell which end the issue is occurring on? This can be incredibly helpful in determining which side the issue is coming from.
    5. If you look at the Interactions view for today and add the MOS column, what are you seeing as an average? Are there several very low ones?


    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


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