Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  PureCloud BYOC with Microsoft Teams Direct Routing SIP Connection Example

    Posted 12-17-2019 15:07
      |   view attached
    No replies, thread closed.
    Hi Everyone,

    As I mentioned in my blog post about the integration between PureCloud/Genesys' products and Microsoft Teams, setting up SIP and telephony connections is an important aspect of the work.  We have created the attached PDF to provide an example include detailed steps of how we configured the SIP connections for the proof-of-concept work on the overall integration as a reference point for customers to start reviewing.  This configuration is possible today using the existing capabilities of PureCloud's BYOC and Teams' Direct Routing options.

    Thanks,

    The PureCloud Team
    #Integrations
    #Telephony

    ------------------------------
    Trey Buck
    Genesys - Employees
    Senior Product Manager
    ------------------------------


  • 2.  RE: PureCloud BYOC with Microsoft Teams Direct Routing SIP Connection Example

    Posted 12-18-2019 02:29
    No replies, thread closed.
    Thanks @trey buck, this is an awesome document, really appreciate it.​

    ------------------------------
    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------

    Original Message


  • 3.  RE: PureCloud BYOC with Microsoft Teams Direct Routing SIP Connection Example

    Posted 12-18-2019 14:31
    No replies, thread closed.
    You are welcome!  Let me know if you have any questions or feedback.

    ------------------------------
    Trey Buck
    Genesys - Employees
    Senior Product Manager
    ------------------------------

    Original Message


  • 4.  RE: PureCloud BYOC with Microsoft Teams Direct Routing SIP Connection Example

    Posted 11-11-2021 14:24
      |   view attached
    No replies, thread closed.
    Hello, please find an updated version of the document attached to this comment.

    Questions are welcome,
    Jason Wolfgang
    Senior Product Manager, UCC Integrations

    Change log:
    • Page 6.
      • External Trunk Type = BYOC PBX
      • Protocol: TLS support added
    • Page 7
      • Updated screenshot to reflect the new External Trunk Type of "BYOC PBX"
    • Page 8
      • Updated screenshot to reflect deprecation of "Randomize Proxy Selection" toggle switch


    ------------------------------
    Jason Wolfgang
    Genesys - Employees
    ------------------------------

    Original Message


Related Content