Veasnar_Yem | 2018-01-31 19:02:55 UTC | #1
I'm using the getConversationRecordings method of the RecordingApi to return me the recordings for a respective conversation. I've found I can access these via the mediaUris object. Is it possible that a single conversation can have multiple audio recordings or will there always only be one?
Thanks!
tim.smith | 2018-02-01 15:59:10 UTC | #2
There can be multiple recordings for a single conversation.
Veasnar_Yem | 2018-02-01 17:34:43 UTC | #3
Multiple audio recordings or a combination of audio and screen recordings? Do you know the instances in which multiple audio recordings can be created (i.e. transfer, secure pause, etc..)?
tim.smith | 2018-02-01 17:42:14 UTC | #4
Here's more information about recording circumstances: https://help.mypurecloud.com/articles/about-recording-in-purecloud/. If you have questions about configuring recordings for various purposes, the PureCloud Community Forum is a better place for system configuration questions.
system | 2018-03-04 17:40:06 UTC | #5
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This post was migrated from the old Developer Forum.
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