Good morning Community,
We currently have a behavior that we do not see normal in the edge when they are in contingency.When the Edge enters contingency (Do not connect to the internet), we see the following atypical behaviors:1. The call comes in but the IVR audio takes between 6 and 10 seconds to play.2. It is normal that if all agents are busy, the next call is queued until you find an agent available again. We have identified that these calls take between 10 to 20 seconds to be assigned to the next available agent that finds the Edge. We also had an occasion where it took up to 5 minutes to assign the call.We want to know:- Is this a normal behavior? Is it expected that when the edge enters contingency it takes longer than usual to reproduce the IVR for the calls?- Is there any way to parameterize on the edge so that the glued calls are assigned to the agents more quickly?- Is it normal that it takes so long to assign a call to an agent being available?Thank you very much for your help#SIP/VolP#Telephony------------------------------
Juan Pizarro
Global Networks Solutions S.A.
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