jmkraap | 2020-05-06 13:39:10 UTC | #1
We are implementing PureCloud for Salesforce for a customer. With e-mails, they want to be able to cherry pick e-mails from Salesforce queues, but still use Genesys Cloud routing flows to choose the correct Salesforce queue (based on content analysis etc). Is there a feasible way to do this?
EDIT: We managed to get this working with custom attributes populated from Salesforce. We can provide email content using those and use it to do routing decisions.
system | 2020-06-05 14:12:34 UTC | #2
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