Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  PureCloud Queue TimeOut

    Posted 03-06-2019 16:38
      |   view attached
    No replies, thread closed.
    I have a customer that wants to have a handset timeout in the queue. I know I can build the In-Queue flow to match the requirements, but the timeout changes often (sometimes several times a week)
    I CIC/PureConnect we had a field in Attendant (Transfer to Queue/Timeout) that could be easily changed regardless of the queue logic

    Does anything like that exist in the PureCloud/Architect?

    thumbnail image

    #Routing(ACD/IVR)

    ------------------------------
    Kleid Gjataj
    Mindsight
    ------------------------------


Related Content