Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Purecloud Toll-Free Numbers to External DID

  Thread closed by the administrator, not accepting new replies.

  • 1.  Purecloud Toll-Free Numbers to External DID

    Posted 10-28-2019 10:34
    No replies, thread closed.
    Hello,

    I have a 1-888 toll-free number purchased through Purecloud that currently points to a Purecloud Queue.  Due to changes in our business, we have needed to move this queue to another partner. 

    I wanted to know if it's possible to:

    1) point the toll-free number to an external (non-Purecloud) DID, or
    2) release the toll-free number and port it to another provider? 

    Thanks
    #Telephony

    ------------------------------
    Jamie Mallory
    DependableIT
    ------------------------------


Related Content