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PureCloudInteractionUtility doesn't show Genesys Cloud CX script

  • 1.  PureCloudInteractionUtility doesn't show Genesys Cloud CX script

    Posted 02-16-2024 07:56

    Hello all!!!

    PureCloudInteractionUtility doesn't show Genesys Cloud CX script when maximized button is pressed. When the interaction arrives to Salesforce, it shows the Genesys Cloud script, but if you press maximized button, the window is blank. After, if the customer hang-ups the interaction, the script appears again in the PureCloudInteractionUtility window

    We are checking it in three different customers with Salesforce-Genesys Cloud CX integration

    Thanks


    #Integrations

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    Alberto Ochoa Vidaur
    Indra Soluciones Tecnologías de la Información, S.L.
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  • 2.  RE: PureCloudInteractionUtility doesn't show Genesys Cloud CX script
    Best Answer

    GENESYS
    Posted 3 days ago

    Hello Alberto, 

     

    You are going to have to open a customer care ticket since this is a newer integration. Customer care will need to review console logs and network har logs. 

     

    Also make sure you are on the most recent version of the package. 

     

    If you need direction to creating a ticket with customer care.

     

    Login in to "My Support Portal":

    Core and Satellite AWS regions:

     

    FedRamp:

     

    Please note that you must be a designated contact for the org to contact GC Customer Care.



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    DenverCO
    ------------------------------

    Original Message


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