Hello Verint specialists
Im looking for a way to add extra callinfo to Verint.
Like SKILLgroupnames per call, Nanswered, and attributes were I can trigger recordingrules by.(rec y/n question in Attendant)
Does anyone here have experience with this?
How can this be done on Pureconnect side?
By Icelib adapter settings?
By setting (cti)attributes in attendant?
Like to hear from you.
Regards,
Kees Graveland.
#Implementation------------------------------
C Graveland
Frontline Solutions B.V.
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