Yes you can manipulate contact lists, data tables, and external contacts through the API.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-29-2021 10:01
From: Bryan De La Cruz
Subject: Push and Pull results file
Good Morning,
What about pushing records into genesys contact lists? That can be done through API correct? You're just saying that we can't manipulate the data once in genesys correct? Thanks Robert! I hope you're well sir.
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Bryan De La Cruz
Original Message:
Sent: 06-23-2021 17:16
From: Robert Wakefield-Carl
Subject: Push and Pull results file
There are no file manipulation or tool currently in the API. You will need to use and outside for that.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-23-2021 12:14
From: Bryan De La Cruz
Subject: Push and Pull results file
Hi Genesys Team,
What is best practice if I wanted Genesys to push and pull a file to an SFTP (EFT) every 15 minutes? There are no API's just an SFTP. We're trying to monitor the activity tracking in our call flow every 15 minutes. The format for the results file needs to be fixed width. Thanks in advance.
#Integrations
#Outbound
#SystemAdministration
#Unsure/Other
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Bryan De La Cruz
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