Genesys Cloud - Main

This is the first installment of three videos that are dedicated to answering your questions around Reporting and Analytics. Matt Lawson joins Product Managers @Laurie Nelson and @Nikhil Ponnam to talk about questions concerning "Visualization Tools."

In the second video of this series, we'll be covering "Data Sorting and Filtering," and the third video will be about "Data Access and Replication." This is all in an effort to answer the questions that you submit in the Reporting and Analytics Genesys Community.

If you have a question, please post it there as soon as possible and we'll try to get an answer for you in a later video.

Watch now:

Video Resources:

https://community.genesys.com/discussion/next-qa-show-reporting-and-analytics-with-sam#bm17e904a7-6a35-4228-9010-45da676e4b5e https://genesyscloud.ideas.aha.io/portal_session/new

Chapters: 

0:00-3:33: Introductions

3:34- 13:18: Demo of Custom Calculations

13:19-15:10: R&A Question 1

15:11-16:18: R&A Question 2

16:19-19:40: R&A Question 3

19:41 - 23:10: Wrap-Up

This was wonderful! We are so excited for custom calculations! 

This is the first installment of three videos that are dedicated to answering your questions around Reporting and Analytics. Matt Lawson joins Product Managers @Laurie Nelson and @Nikhil Ponnam to talk about questions concerning "Visualization Tools."

In the second video of this series, we'll be covering "Data Sorting and Filtering," and the third video will be about "Data Access and Replication." This is all in an effort to answer the questions that you submit in the Reporting and Analytics Genesys Community.

If you have a question, please post it there as soon as possible and we'll try to get an answer for you in a later video.

Watch now:

Video Resources:

https://community.genesys.com/discussion/next-qa-show-reporting-and-analytics-with-sam#bm17e904a7-6a35-4228-9010-45da676e4b5e https://genesyscloud.ideas.aha.io/portal_session/new

Chapters: 

0:00-3:33: Introductions

3:34- 13:18: Demo of Custom Calculations

13:19-15:10: R&A Question 1

15:11-16:18: R&A Question 2

16:19-19:40: R&A Question 3

19:41 - 23:10: Wrap-Up

That really is amazing!  Thank you @Nikhil Ponnam and @Laurie Nelson

This was wonderful! We are so excited for custom calculations! 

This is the first installment of three videos that are dedicated to answering your questions around Reporting and Analytics. Matt Lawson joins Product Managers @Laurie Nelson and @Nikhil Ponnam to talk about questions concerning "Visualization Tools."

In the second video of this series, we'll be covering "Data Sorting and Filtering," and the third video will be about "Data Access and Replication." This is all in an effort to answer the questions that you submit in the Reporting and Analytics Genesys Community.

If you have a question, please post it there as soon as possible and we'll try to get an answer for you in a later video.

Watch now:

Video Resources:

https://community.genesys.com/discussion/next-qa-show-reporting-and-analytics-with-sam#bm17e904a7-6a35-4228-9010-45da676e4b5e https://genesyscloud.ideas.aha.io/portal_session/new

Chapters: 

0:00-3:33: Introductions

3:34- 13:18: Demo of Custom Calculations

13:19-15:10: R&A Question 1

15:11-16:18: R&A Question 2

16:19-19:40: R&A Question 3

19:41 - 23:10: Wrap-Up