Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

To clarify, does this topic cover questions specific WebRTC Media Helper?

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hi all ,

1. What troubleshooting steps can be taken when the WebRTC Peristent connection popup for SFDC closes unexpectedly. ?
2. Has anyone else been experiencing this issue ?
3. We also have many instances where the Widget works fine - able to accept voice / media, yet the widget shows the "WebRTC window is unable to display" all the time

Thanks

John

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hey Everyone,

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hi,

How does the integration of WebRTC technology facilitate seamless hybrid transitions in Global Meeting Framewaorks (GMS) for enhancing remote collaboration experiences ?

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

One outstanding question I have is related to the global media fabric configuration for webRTC. Can you confirm the following statements? (yes or no)

• We need to use Force TURN on the agent's phone setting to enable GMF Phase 1 (i.e. use specific media regions for webrtc traffic)
• Without Force TURN enabled, the webRTC traffic for the agent will flow through the public internet to the home region, and use the home region's media services.
• The TURN services, provided by Genesys allow us to "ride" the aws backbone. Without FORCE Turn, all media traffic will flow through the public internet over to the home region.
• With Force TURN & only Specific Media regions selected at the Site level (East, for example) the media path will look like the following for an Agent in the west region:
• Agent WebRTC -> TURN Service -> AWS Backbone -> East
• With Force TURN and & geo-routing Optimization enabled, the media path will look like the following for an Agent in the west region::
• Agent WebRTC - > TURN Service -> AWS Backbone -> West

 So, the way I understand it the Use of TURN is suggested in the following scenarios:

• If media can only run through certain regions, for regulatory reasons
• If the Security Team does not want to allow all AWS egress Ips, so we use TURN to limit the outbound Ips that we want to allow
• If we want to optimize the agent leg's audio path to ride the backbone vs. the public internet.

Thanks,

Peter

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Hi @Matt Lawson

Could you please assist with tracking down answers for the above?

One outstanding question I have is related to the global media fabric configuration for webRTC. Can you confirm the following statements? (yes or no)

• We need to use Force TURN on the agent's phone setting to enable GMF Phase 1 (i.e. use specific media regions for webrtc traffic)
• Without Force TURN enabled, the webRTC traffic for the agent will flow through the public internet to the home region, and use the home region's media services.
• The TURN services, provided by Genesys allow us to "ride" the aws backbone. Without FORCE Turn, all media traffic will flow through the public internet over to the home region.
• With Force TURN & only Specific Media regions selected at the Site level (East, for example) the media path will look like the following for an Agent in the west region:
• Agent WebRTC -> TURN Service -> AWS Backbone -> East
• With Force TURN and & geo-routing Optimization enabled, the media path will look like the following for an Agent in the west region::
• Agent WebRTC - > TURN Service -> AWS Backbone -> West

 So, the way I understand it the Use of TURN is suggested in the following scenarios:

• If media can only run through certain regions, for regulatory reasons
• If the Security Team does not want to allow all AWS egress Ips, so we use TURN to limit the outbound Ips that we want to allow
• If we want to optimize the agent leg's audio path to ride the backbone vs. the public internet.

Thanks,

Peter

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

One outstanding question I have is related to the global media fabric configuration for webRTC. Can you confirm the following statements? (yes or no)

• We need to use Force TURN on the agent's phone setting to enable GMF Phase 1 (i.e. use specific media regions for webrtc traffic)
• Without Force TURN enabled, the webRTC traffic for the agent will flow through the public internet to the home region, and use the home region's media services.
• The TURN services, provided by Genesys allow us to "ride" the aws backbone. Without FORCE Turn, all media traffic will flow through the public internet over to the home region.
• With Force TURN & only Specific Media regions selected at the Site level (East, for example) the media path will look like the following for an Agent in the west region:
• Agent WebRTC -> TURN Service -> AWS Backbone -> East
• With Force TURN and & geo-routing Optimization enabled, the media path will look like the following for an Agent in the west region::
• Agent WebRTC - > TURN Service -> AWS Backbone -> West

 So, the way I understand it the Use of TURN is suggested in the following scenarios:

• If media can only run through certain regions, for regulatory reasons
• If the Security Team does not want to allow all AWS egress Ips, so we use TURN to limit the outbound Ips that we want to allow
• If we want to optimize the agent leg's audio path to ride the backbone vs. the public internet.

Thanks,

Peter

Hey Everyone,

THREAD CLOSED! Thanks for all of the great questions. I have passed them on to the team. Plan is to record next week. Episode will be available on the Genesys Community's YouTube Channel in the Genesys Cloud Community. 

Have an idea for a future episode? Drop them here.

--

Our friend Alan is going to be returning to the Q&A show, with a new guest David and we will start by talking about FAQs around WebRTC, Hybrid Migrations, GMF optimizations, and more, but what fun would the Q&A Show be without your questions! So if you have a question for Alan or David, drop them below. 

Alan and David are director and senior level PMs on the topics, so can't wait to hear what questions you may have for them. 

Cheers,

Matt

#CommunityVideos(TAM,QA,etc.)

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------