Genesys Cloud - Main

Do agents have 90 days to acknowledge & add comments to an evaluation form?

The Resource Center infers 90 days, but doesn't state it outright.  I also don't see a timer on the agent's view.

Thanks everyone!

#QualityManagement

Hi Nathan,

To your questions. Yes, agents can acknowledge an evaluation that has been released to them, and it is not older than 90 days from the evaluation creation date.
@Jose Ruiz

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Natalia Abad
Genesys - Employees
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Original Message:
Sent: 11-01-2021 17:43
From: Nathan Smith
Subject: QM Evaluation form- Agent Acknowledgement

Do agents have 90 days to acknowledge & add comments to an evaluation form?

The Resource Center infers 90 days, but doesn't state it outright.  I also don't see a timer on the agent's view.

Thanks everyone!

#QualityManagement

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Nathan Smith
ConvergeOne, Inc.
ndsmith@convergeone.com
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