Beyond is excited to announce an update to three Quality Management courses:
Genesys Cloud: Quality Management – Basics
Genesys Cloud: Quality Management - Evaluating Interactions
Genesys Cloud: Quality Management Configuration
These updates were made due to the Quality Management Evaluator Dashboard depreciation. There is a community post Genesys Cloud - Main - Genesys and a helpful resource center article showing the before/after of where supervisors and quality specialists can now find the data. The following courses have been updated to reflect the new locations of where the different views within Genesys Cloud can be found.
Visit Beyond for more training resources
Have questions? Reach out to us at beyond@genesys.com
#GenesysCloud#Training------------------------------
Melissa Talamonti-Clark
Product Manager, Genesys Beyond
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