Certification and Training

Beyond is excited to announce an update to the Genesys Cloud: WEM - Quality Management course.

The main updates include adding content on allowing disputes, updating the course based on the deprecation of the Overview (Evaluations) page, and including the agent and supervisor Evaluation views. 

Have questions? Reach out to us at beyond@genesys.com or visit Beyond for more training resources.

#QualityManagement

Hi Melissa, 

I have done the QM training on June 24th (and had some other after that), but I still need to do the QM certification exam.

Is this exam also changed at this moment?

Best regards,

Henry

Beyond is excited to announce an update to the Genesys Cloud: WEM - Quality Management course.

The main updates include adding content on allowing disputes, updating the course based on the deprecation of the Overview (Evaluations) page, and including the agent and supervisor Evaluation views. 

Have questions? Reach out to us at beyond@genesys.com or visit Beyond for more training resources.

#QualityManagement

Hi Henry, the QM Certification has not been updated yet to reflect the changes we mentioned above. Therefore, the certification questions should reflect the content you reviewed on June 24th. 

Hi Melissa, 

I have done the QM training on June 24th (and had some other after that), but I still need to do the QM certification exam.

Is this exam also changed at this moment?

Best regards,

Henry

Beyond is excited to announce an update to the Genesys Cloud: WEM - Quality Management course.

The main updates include adding content on allowing disputes, updating the course based on the deprecation of the Overview (Evaluations) page, and including the agent and supervisor Evaluation views. 

Have questions? Reach out to us at beyond@genesys.com or visit Beyond for more training resources.

#QualityManagement