Wondering if there is a way to adjust the number of evals given daily? We have the number per consultant for a month set but it is only delivering about half of what is needed to meet the requirements given. I've dug in and there are plenty of calls meeting the time and queue requirements but the policy is only delivering 3-4 a day when it needs to be double that to meet the 3 per rep it is set for.
Any tips or best practices would be appreciated.
#QualityManagement------------------------------
Daniel Cross
Bright Horizons Family Solutions LLC
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