Generally, this shouldn't occur. I think you should open a ServOps to get it investigated by the Care team.
Thanks,
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Rakesh Tailor
Vice President, Product Management
Recording, Quality, Survey, Speech and Text Analytics
Genesys Cloud
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Original Message:
Sent: 11-21-2022 11:03
From: Daniel Cross
Subject: Quality Policies
We have policies set up to deliver calls for evaluation. On one of the policies, we have an evaluator that will be out the rest of the month.
When I remove the evaluator from the policy. I get the request to save the policy has failed error. Any idea how to get around this?
Are you not able to remove evaluators mid-month?
#QualityManagement
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Daniel Cross
Bright Horizons Family Solutions LLC
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