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  • 1.  Quality Policies for email

    Posted 11-15-2022 12:46
    No replies, thread closed.
    Hello, I've gotten some good answers here on policies. Our call policies seem to be working ok.
    But we are having trouble getting email policies to work.  Anything we are missing?

    #QualityManagement

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Quality Policies for email

    Posted 11-16-2022 06:01
    No replies, thread closed.
    Hi Daniel

    It can be related evaluations assigment

    Can you check this explanation https://help.mypurecloud.com/articles/assign-evaluations-per-agent-overview/

    Also this forum post is related to your question

    https://community.genesys.com/discussion/quality-policies-1

    Hope this helps

    Alberto

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    Alberto Sagredo
    Sr Technical Account Manager EMEA
    Genesys - Employees
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    Original Message


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