Stefan_Eyckmans | 2020-04-15 15:44:06 UTC | #1
Hi,
I want to create a report of the call quality. I found link https://developer.mypurecloud.com/api/rest/v2/analytics/call-quality.html and can see the information in the conversation detail record, but I just get to much information back. Als o checked google + the forum here, but don't seem to find much.
Is there an easy way to just select the conversationID and the mediaStatsMinConversationMos + mediaStatsMinConversationRFactor for all outbound calls for example?
Is there a way to limit the information given to the conversation so it can be exported to an excel? I need to have a presentable document for management here, would seem strange if I would have to write specific code to get this kind of document generated.
thanks for the input!
kr,
Stefan
tim.smith | 2020-04-15 16:09:13 UTC | #2
Stefan_Eyckmans, post:1, topic:7555
Is there an easy way to just select the conversationID and the mediaStatsMinConversationMos + mediaStatsMinConversationRFactor for all outbound calls for example?
In your application, just use the properties you need. There is no requirement that an application make use of all the data in the response.
Stefan_Eyckmans, post:1, topic:7555
Is there a way to limit the information given to the conversation so it can be exported to an excel?
The API returns data in a JSON format for your application to consume. You can process this data in any way you like, including writing it to a database, flattening it to a CSV file, or any other format you choose to implement in your app.
If you weren't intending to write your own applications to consume data, please refer to the existing Genesys Cloud Reports, Views, and Dashboards, many of which can be exported or scheduled as reports.
system | 2020-05-15 16:09:17 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 7555