arnorhaux | 2024-01-19 15:34:45 UTC | #1
Hi
We are using query parameter to match incoming email with external contact.
When using (all values are examples and do not exist): GET 'sunnyb@gmail.com">https://api.mypurecloud.de/api/v2/externalcontacts/contacts?q=sunnyb@gmail.com'
This will return two external contacts external contact 1:
personalEmail: sunnybeach@gmail.com
external contact 2:
personalEmail: sunnyb@gmail.com
This results that a wrong external contact is displayed in sidebar, because it just shows the first one from the api result, which is unfortunately the wrong external contact.
Is there a way to specify that I am query-ing on particular field (personalEmail) and prevent the use of wildcards?
anon69133951 | 2024-01-22 15:17:54 UTC | #2
Hi,
The query returns all results based on user supplied search keywords. It is currently not supported to query based on particular field.
system | 2024-02-21 15:18:46 UTC | #3
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