Dileepkaranki | 2024-07-03 13:05:45 UTC | #1
Query related to participant purpose “station” in Queue Performance, Agent Performance, DNIS Performance and Wrap-Up Performance views. Are we utilizing participant purpose “station” for displaying data in Queue Performance, Agent Performance, DNIS Performance and Wrap-Up Performance.
crespino | 2024-07-03 13:13:52 UTC | #2
Per these docs (https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-data-model#dimensions-for-participants) "station" is a valid participant value to be used in queries. For it to work you would need stations setup and have those stations involved in the call.
Dileepkaranki | 2024-07-03 13:25:07 UTC | #3
Thank you @crespino what are the participant purposes used for displaying data for the mentioned views
system | 2024-08-02 13:25:33 UTC | #4
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