Genesys Cloud - Main

Hi All,

I have a question regarding the storage of Genesys Agent Copilot summaries.

Are these summaries being stored automatically in Genesys somewhere after a call is transferred or when an interaction ends? If so, where can I find them?

Thank you for your insights.

Hi Ramsha,

I believe that you can access them using the Genesys Cloud Platform API with below endpoint:

GET /api/v2/conversations/{conversationId}/summaries

Using this endpoint with the relevant conversationId, you should be able to fetch the summary generated by Agent Copilot for that specific interaction, usually after the interaction has concluded or the summary generation process is complete.

Hi All,

I have a question regarding the storage of Genesys Agent Copilot summaries.

Are these summaries being stored automatically in Genesys somewhere after a call is transferred or when an interaction ends? If so, where can I find them?

Thank you for your insights.

Hi All,

I have a question regarding the storage of Genesys Agent Copilot summaries.

Are these summaries being stored automatically in Genesys somewhere after a call is transferred or when an interaction ends? If so, where can I find them?

Thank you for your insights.

Hello Ramsha,

Orhun has the right idea. You can use APIs to access the summaries in the cloud, though they are not stored there indefinitely without some configuration changes.

From https://help.mypurecloud.com/articles/work-with-genesys-agent-copilot/

• Agent Copilot makes summaries available for 10 days. For persistent summary storage, you must enable speech and text analytics. For more information, see Work with a voice transcript.

Hi All,

I have a question regarding the storage of Genesys Agent Copilot summaries.

Are these summaries being stored automatically in Genesys somewhere after a call is transferred or when an interaction ends? If so, where can I find them?

Thank you for your insights.