mawt | 2018-10-30 01:21:29 UTC | #1
I've been trying to correlate results in the Wrapup Summary Report in PureCloud against the results from querying /api/v2/routing/wrapupcodes/ on behalf of a customer.
What I've discovered is that there are a number of wrap up codes which aren't returned in the API query results. Specifically, 7fb334b0-0e9e-11e4-9191-0800200c9a66 (Default Wrap-up Code) and ININ-WRAP-UP-TIMEOUT.
The former at least has an ID, and I can include that in my query. The later does not seem to have an id other than it's name, but it does show up in the Summary report.
It's a little frustrating to not be able to match counts due to this default code. Is there an id that I can use to include this in my query? or some other way of capturing default wrap up codes in addition to the customer defined ones?
Thanks
SethAtGenesys | 2018-10-30 13:57:31 UTC | #2
Hi,
on Sunday (Oct 28) we deployed an update that makes the "Default Wrap-up Code" (i.e. 7fb334b0-0e9e-11e4-9191-0800200c9a66) queryable like any other wrapup code.
other wrapup codes, like ININ-WRAP-UP-TIMEOUT, are simply placeholders that indicate when a real wrapup code was not applied. unfortunately, wrapup codes and what can be set as wrapup on conversations are related but not strictly the same. these placeholders are not queryable like normal wrapup codes.
hope that helps!
Seth
system | 2018-11-29 13:57:33 UTC | #3
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