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  • 1.  Querying Genesys for emails with attachments

    Posted 11-22-2023 10:32
    No replies, thread closed.

    Hi,

    I'm looking for a way of querying Genesys for all email interactions containing attachments. 

    Is there a way to do this?

    The closest I've got is using the content search to limit interactions to those containing the text "attached"...

    thanks,

    Stuart


    #Reporting/Analytics

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    Stuart Rimell
    IG Index Limited
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  • 2.  RE: Querying Genesys for emails with attachments

    Posted 12-07-2023 01:22
    No replies, thread closed.

    Not in any of the views out of the box, but if in your Email flow, you use Count(Email.Message.attachments)>0 and set either a wrap-up code or an External Tag, you could then filter for Emails that have attachments.  Let me know if you need further assistance or sample flow.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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