Hi All,
With Outbound Email Campaigns I have a few features that are not currently available in the Beta version and would be a great benefit to have these:
1. Concurrently running digital campaigns limit of 25
Although you can configure a maximum of 1,000 digital campaigns you can only have a maximum of 25 digital campaigns concurrently running. Will this limit be increased in the future?
https://genesyscloud.ideas.aha.io/ideas/OTB-I-5252. Email Campaign Template selection
In email campaigns you have to configure a static "Email Campaign Template", so for example if you have 200 templates, you then need to configure 200 campaigns. This becomes quite unmanageable and especially when trying to run these and there is a limit of 25 concurrently running digital campaigns as above. In outbound SMS campaigns you can configure the template selection dynamically from a contact list column.
https://genesyscloud.ideas.aha.io/ideas/OTB-I-5263. Campaign Email Template Formatting
When setting up a campaign email template the formatting options are very basic, so the output to the customer does not look as professional as other platforms, additional options including HTML formatting are needed.
https://genesyscloud.ideas.aha.io/ideas/DIG-I-3144. Scheduling Campaigns Requires "Detail View"
If you need to schedule campaigns (due to some of the items above), the current option to configure these is very manual and time consuming/inefficient. Ideally there would be the option to use a "Detail View" like you have for Contactable Time Sets, so that you can easily configure re-occurring scheduled campaigns.
https://genesyscloud.ideas.aha.io/ideas/OTB-I-1955. Sequences
Currently you can only configure these for Voice campaigns but with the above limitations it would be great if you could configure digital campaigns with sequences too which may help with managing running the campaigns.
https://genesyscloud.ideas.aha.io/ideas/OTB-I-526Thanks Luke
#Unsure/Other------------------------------
Luke Mitchell
Connect
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