Thank you, Robert! I don't know the algorithm to discover the various PIIs, but I believe Genesys Cloud is based on PII and PCI international standards.
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Yasuaki Fukui
Genesys - Employees
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Original Message:
Sent: 09-04-2023 23:19
From: Robert Wakefield-Carl
Subject: Question about the "automatic redaction of sensitive information" function.
The masking is based on international standards for PII and PCI. The actual fields are listed here: Enable automatic redaction of sensitive information - Genesys Cloud Resource Center (mypurecloud.com). What I have asked the PM to consider is a check box next to each of the fields when enabled to choose what fields will be masked. Also, they are working on REGEX masking. This feature is really great, especially when used to identify recordings with PCI data so you can delete the recording.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-23-2023 02:45
From: Yasuaki Fukui
Subject: Question about the "automatic redaction of sensitive information" function.
Hello, community!
The page says that Genesys Cloud can mask various PIIs.
Enable automatic redaction of sensitive information - Genesys Cloud Resource Center
| Genesys Cloud Resource Center | remove preview |
| | Enable automatic redaction of sensitive information - Genesys Cloud Resource Center | | When you use Speech and Text Analytics and enable voice transcription or... [More] | |
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How does Genesys Cloud determine if information needs masking or not?
What does Genesys Cloud use kind of algorithm is for checking?
#QualityManagement
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Yasuaki Fukui
Genesys - Employees
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