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  • 1.  Queue callbacks auto answered

    Posted 12-10-2021 12:20
    No replies, thread closed.
    In Genesys Cloud, can we have queue callbacks auto answered? If yes, how?
    #Ask Me Anything (AMA)

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    Praveen Kumar
    HCL Technologies Ltd.
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  • 2.  RE: Queue callbacks auto answered

    Posted 12-10-2021 14:44
    No replies, thread closed.
    I assume you are talking about auto-answer as we have for calls Turn on auto answer for agents - Genesys Cloud Resource Center (mypurecloud.com).

    With callbacks, the interaction has to be picked up and dialed by the agent.  I know this app will allow for the call to be auto-dialed when the callback is picked up, but not to auto-pickup the callback.  Here is an idea for this:  Add Auto Answer for Callbacks | Genesys Cloud Ideas Portal (aha.io)

    If you want the auto-dial, check out this App:  Genesys AppFoundry - Automatic Callback (mypurecloud.com)

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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