EverBank, N.A.
Original Message:
Sent: 05-06-2024 13:29
From: Breno Canyggia Ferreira Marreco
Subject: Queue Details
Hi Isaac,
You can use the views Contact Center, It here has all the information available for queues.
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
Some information is more specific and you can use Flow Architect to generate Participant Data information.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 05-06-2024 11:38
From: Isaac Denegri
Subject: Queue Details
Hi,
where can I see queue details? For instance, I have an special queue that should ring for 60 seconds before the call is disconnected. Also, I want to confirm that there is an announcement played before it disconnects. I do have an excel mapping document with all that information but where do I see that in Genesys?
Also, I have another special queue created for an specific call reason. Where can I see the incoming call handling?
Thank you in advance!!
#ArchitectureandDesign
#Routing(ACD/IVR)
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Isaac Denegri
EverBank, N.A.
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