Legacy Dev Forum Posts

Naveen_Upadhyay | 2019-11-25 10:22:46 UTC | #1

hi,

is there any way we can get Queue Level 15 min interval data with below mentioned Dimensions/Measures:

1. Interval
2. Location
3. Language
4. Queue Name
5. GDS Name
6. Offered Calls
7. Handled Calls
8. Acceptable Calls
9. Abn Calls
10. ASA
11. Abn Time

tim.smith | 2019-11-25 17:04:56 UTC | #2

Here are some resources related to getting metrics:

• Analytics APIs: https://developer.mypurecloud.com/api/rest/v2/analytics/
• Metrics: https://developer.mypurecloud.com/api/rest/v2/analytics/metrics.html
• Conversation aggregate query: https://developer.mypurecloud.com/api/rest/v2/analytics/conversation_aggregate.html
• Queue observations query: https://developer.mypurecloud.com/api/rest/v2/analytics/queue.html
• Dev Tools Query Builder: https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder

Renaud_Larcier | 2019-11-27 08:43:23 UTC | #3

GDS is not a Purecloud specific field but you can retrieve it from the queue name

system | 2019-12-28 08:43:27 UTC | #4

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