Genesys Cloud - Main

We have a customer asking for Queue Overflow.   Example.   Calls waiting for any agent in Queue1, after 3 minutes of waiting they overflow to Queue2.  Is this possible, perhaps using Architect In-Queue call flow?
#Implementation

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Martin Bunting
i3Vision Technologies Inc.
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Create an in-queue flow for Queue1.  Play hold music for 3 minutes then transfer to Queue2.  If an agent picks up the call before the 3 minutes are up, the in-queue flow is ended so it doesn't get to the transfer.

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 02-24-2021 13:00
From: Martin Bunting
Subject: Queue Overflow

We have a customer asking for Queue Overflow.   Example.   Calls waiting for any agent in Queue1, after 3 minutes of waiting they overflow to Queue2.  Is this possible, perhaps using Architect In-Queue call flow?
#Implementation

------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------

Thanks, that works perfectly.

------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------

Original Message:
Sent: 02-24-2021 13:31
From: Melissa Bailey
Subject: Queue Overflow

Create an in-queue flow for Queue1.  Play hold music for 3 minutes then transfer to Queue2.  If an agent picks up the call before the 3 minutes are up, the in-queue flow is ended so it doesn't get to the transfer.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 02-24-2021 13:00
From: Martin Bunting
Subject: Queue Overflow

We have a customer asking for Queue Overflow.   Example.   Calls waiting for any agent in Queue1, after 3 minutes of waiting they overflow to Queue2.  Is this possible, perhaps using Architect In-Queue call flow?
#Implementation

------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------