Hey Shelby, for any question that seems like a bug or you experience unexpected behavior, I would open a case with care. It is probably something they will need to help you troubleshoot or review your settings.
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Matt Lawson
Genesys - Employees
Online Community Manager
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Original Message:
Sent: 03-25-2024 12:14
From: Shelby Cronk
Subject: Queue Performance Routing View
@Matt Lawson not sure who else to tag here, but do you happen to have any insight on this Queue Routing Performance view?
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Shelby Cronk
C1
Original Message:
Sent: 03-20-2024 13:45
From: Shelby Cronk
Subject: Queue Performance Routing View
Can someone help me understand why I can't see this Queue Performance Routing view in workspace by default? All permissions have been appropriately assigned. Is this a new view/feature? coming soon? Why is it in the Resource Center but not anywhere else that I can find?
https://help.mypurecloud.com/articles/queue-routing-performance-summary-view/
#Reporting/Analytics
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Shelby Cronk
C1
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