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  • 1.  Queues Activity Summary view- Secundary Indicator

    Posted 05-28-2025 10:21
    No replies, thread closed.

    I have difficulty checking secondary indicators in the Genesys activity queue.


    #CommunityVideos(TAM,QA,etc.)

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    Ema Massingue
    Manager
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  • 2.  RE: Queues Activity Summary view- Secundary Indicator

    Posted 05-28-2025 11:07
    No replies, thread closed.

    Hello Ema, 

    Can you give us more context to the issue?



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Queues Activity Summary view- Secundary Indicator
    Best Answer

    Posted 05-28-2025 17:47
    Edited by Jason Kleitz 05-29-2025 09:08
    No replies, thread closed.

    You say Queues Activity Summary in the title... the Summary view only shows Routing Status, it does not show System Status.

    For the Secondary Status you have to drill down to a specific Queue Activity Detail view and (as mentioned in your other post) enable the Show Secondary Status in the Activity view or look at the Agents tab (you'll probably have to add the Secondary Status column, as I don't think it is displayed by default)



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


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