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  • 1.  Queues Activity Summary view

    Posted 05-28-2025 06:11
    No replies, thread closed.

    Good Morning

    I created secondary statuses in genesys to make my management easier, but I can't see the status in the activity queue. Can you please help me?



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    Ema Massingue
    Manager
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  • 2.  RE: Queues Activity Summary view

    Posted 05-28-2025 09:17
    No replies, thread closed.

    Hi Ema! 

    Thanks for your question. I moved your thread to the Genesys Cloud - Main community. You're more likely to get the correct response there. Hope this helps! 



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    Nicole Milliken
    Senior Online Community Video Specialist
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    Original Message


  • 3.  RE: Queues Activity Summary view

    Posted 05-28-2025 11:58
    No replies, thread closed.

    hello, Just display them in the status list.



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    Rihab
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    Original Message


  • 4.  RE: Queues Activity Summary view
    Best Answer

    Posted 05-28-2025 19:15
    No replies, thread closed.

    Posting here as well as your other post...

    You say Queues Activity Summary in the title... the Summary view only shows Routing Status, it does not show System Status.

    For the Secondary Status you have to drill down to a specific Queue Activity Detail view and (as Rihab says) enable the Show Secondary Status in the Activity view or look at the Agents tab (you'll probably have to add the Secondary Status column, as I don't think it is displayed by default)



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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    Original Message


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