Derbe | 2024-08-27 02:44:22 UTC | #1
Hi,
Has anyone integrated a Quiq AI bot to Genesys, or do you know of any resources that would help?
It uses API for transfer and hangup. Also needs PSTN for bridged transfer to Genesys in the event of escalation to an agent.
Thanks in advance. Derbe
Ebenezer_Osei | 2024-08-27 14:48:24 UTC | #2
Hello,
I would suggest you ask this question on the Genesys Cloud Community forum. This forum is catered for API usage and customizations.
Regards
system | 2024-09-27 14:49:07 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 28643