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  • 1.  Random On Hold Prompt Play Setting

    Posted 02-05-2021 02:38
    No replies, thread closed.
    We currently have 11 different prompts that we would like to play randomly while a caller is on hold.  Does anyone know how to set this up?
    #ArchitectureandDesign

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    Mark Keitges
    Alberta Health Services
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  • 2.  RE: Random On Hold Prompt Play Setting

    Posted 02-05-2021 03:08
    No replies, thread closed.
    Hi Mark, do you mean on-hold or in-queue?  You could probably get through this by playing them as prompts in the in-queue flow rather than playing the default queue music/prompt.   So name them prompt_queue_music_1, prompt_queue_music_2, prompt_queue_music_3 up to _11.  Then have a random number generated into a variable that you pass to a Find prompt action to identify which one to actually play.

    I seem to recall there's a thread in the community about this or something similar.​​

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Random On Hold Prompt Play Setting

    Posted 02-05-2021 09:53
    No replies, thread closed.
    Hi Vaun,

    Sorry, I mean in-queue.  

    I did some searching on how to generate a random number but I couldn't find anything.

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    Mark Keitges
    Alberta Health Services
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    Original Message


  • 4.  RE: Random On Hold Prompt Play Setting

    Posted 02-05-2021 12:24
    No replies, thread closed.
    No random number generator at present in Architect - vote up this idea:  Random number function in Architect | Genesys Cloud Ideas Lab (aha.io)

    I use the last 1 or 2 digits of the seconds and then some ugly If(xxxxxxxx) statement to choose.  You could just look at the last digit and then use a switch with 10 possible prompts to play based on that.  


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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