Genesys Cloud - Developer Community!

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is? 

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is? 

My suggestion, and something many companies would like to see, is for Genesys to provide a solution to monitor "Rate Limit" metrics in the same way other large-scale platforms already do. Transparency in managing these limits is just as important as the platform's functionality.

Implementing reports and control panels for these limits wouldn't just be an improvement; it's a critical need to ensure that customer operations remain stable and predictable, avoiding the disruptions and negative impacts caused by a lack of visibility.

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is? 

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is? 

I have also noticed an increase in these UI API request limit errors lately, usually just after I log in and almost always when navigating to the Performance Workspace. Being a seasoned admin I generally log in and navigate fairly quickly through the menus but I've had to slow that whole process down significantly to reduce the likelihood of experiencing errors.

Lately I have been logging in and leaving it for about a minute at the admin menu before opening up anything else. That was working ok but in the last few weeks it's still displaying errors after waiting for a minute after login, and I've made sure there were no tabs left open in the performance workspace from a previous session.

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is? 

These errors are being triggered simply by opening the performance view, or interactions lists. 

Very similar to how Adam Long described his issue, this has not been as prevalent earlier, but the last few weeks we have been seeing a large increase. 

I have also noticed an increase in these UI API request limit errors lately, usually just after I log in and almost always when navigating to the Performance Workspace. Being a seasoned admin I generally log in and navigate fairly quickly through the menus but I've had to slow that whole process down significantly to reduce the likelihood of experiencing errors.

Lately I have been logging in and leaving it for about a minute at the admin menu before opening up anything else. That was working ok but in the last few weeks it's still displaying errors after waiting for a minute after login, and I've made sure there were no tabs left open in the performance workspace from a previous session.

Hi! 

Our organization has been running in to the error message regarding rate limit reached, please wait and try again, more and more the last few weeks. 

{message: "Rate limit exceeded the maximum. Retry the request in [3] seconds",…}

code: "too.many.requests.retry.after"

contextId: "cc8f87b1-5fe4-4a32-8c05-2fb806aafb51"

details: []

errors: []

limit: {key: "ui.token.rate.per.minute", namespace: "micro.frontend", value: 300}

key: "ui.token.rate.per.minute"

namespace: "micro.frontend"

value: 300

message: "Rate limit exceeded the maximum. Retry the request in [3] seconds"

status: 429

When reaching out to support, we are only met with the answer that this is a hardcoded limit, and they can't do anything. 
Have yet to get a response to if the issue is with our own apps or if it is the Genesys modules causing the issue. 
Has anyone else had this issue and found a workaround? or is this just how it is?