rangerforme | 2018-11-15 17:13:43 UTC | #1
I'm getting errors calling into the Evaluations API quite frequently. Here are the details.
Paul
Error calling GetEvaluationsQuery: {"status":504,"code":"quality.backend.service.timeout","message":"Internal service timed out for command ","messageWithParams":"Internal service timed out for command <{failedCommand}>","messageParams":{"failedCommand":"CommandGetAnalyticsConversation"},"contextId":"397d3c3c-c2fe-4048-875e-a8fcf0ed8da5","details":[],"errors":[]} - at ININ.PureCloudApi.Api.QualityApi.GetEvaluationsQueryWithHttpInfo(Nullable1 pageSize, Nullable1 pageNumber, String sortBy, List1 expand, String nextPage, String previousPage, String conversationId, String agentUserId, String evaluatorUserId, String queueId, String startTime, String endTime, List1 evaluationState, Nullable1 isReleased, Nullable1 agentHasRead, Nullable1 expandAnswerTotalScores, Nullable1 maximum) at ININ.PureCloudApi.Api.QualityApi.GetEvaluationsQuery(Nullable1 pageSize, Nullable1 pageNumber, String sortBy, List1 expand, String nextPage, String previousPage, String conversationId, String agentUserId, String evaluatorUserId, String queueId, String startTime, String endTime, List1 evaluationState, Nullable1 isReleased, Nullable1 agentHasRead, Nullable1 expandAnswerTotalScores, Nullable1 maximum)
tim.smith | 2018-11-15 17:30:49 UTC | #2
Please open a case with PureCloud Care to investigate. 5xx errors cannot be investigated via the forum.
system | 2018-12-16 17:30:50 UTC | #3
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This post was migrated from the old Developer Forum.
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