Genesys Cloud - Main

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI
------------------------------

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

Both those requests are still marked as community review, but we're working on a new feature that will get what you want (not the preferred agents or retention policy stuff from the 2nd idea but everything else).  We're adding a voicemail flow so you can customize exactly what happens during voicemail including transferring away.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-12-2021 13:15
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

Original Message:
Sent: 10/12/2021 2:00:00 PM
From: Melissa Bailey
Subject: RE: Re: Zero out (Transfering out) of Voicemail

Both those requests are still marked as community review, but we're working on a new feature that will get what you want (not the preferred agents or retention policy stuff from the 2nd idea but everything else).  We're adding a voicemail flow so you can customize exactly what happens during voicemail including transferring away.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-12-2021 13:15
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

Original Message:
Sent: 10/12/2021 2:00:00 PM
From: Melissa Bailey
Subject: RE: Re: Zero out (Transfering out) of Voicemail

Both those requests are still marked as community review, but we're working on a new feature that will get what you want (not the preferred agents or retention policy stuff from the 2nd idea but everything else).  We're adding a voicemail flow so you can customize exactly what happens during voicemail including transferring away.

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-12-2021 13:15
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------

I can't give any dates.  If you want to participate in the beta, contact @Justin Campbell

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-12-2021 17:23
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Melissa, Do you think this would be something that would be available for beta by year end?

Original Message:
Sent: 10/12/2021 2:00:00 PM
From: Melissa Bailey
Subject: RE: Re: Zero out (Transfering out) of Voicemail

Both those requests are still marked as community review, but we're working on a new feature that will get what you want (not the preferred agents or retention policy stuff from the 2nd idea but everything else).  We're adding a voicemail flow so you can customize exactly what happens during voicemail including transferring away.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-12-2021 13:15
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------
​

Original Message:
Sent: 10/12/2021 6:34:00 PM
From: Melissa Bailey
Subject: RE: Re: Zero out (Transfering out) of Voicemail

I can't give any dates.  If you want to participate in the beta, contact @Justin Campbell

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 10-12-2021 17:23
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Melissa, Do you think this would be something that would be available for beta by year end?

Original Message:
Sent: 10/12/2021 2:00:00 PM
From: Melissa Bailey
Subject: RE: Re: Zero out (Transfering out) of Voicemail

Both those requests are still marked as community review, but we're working on a new feature that will get what you want (not the preferred agents or retention policy stuff from the 2nd idea but everything else).  We're adding a voicemail flow so you can customize exactly what happens during voicemail including transferring away.

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 10-12-2021 13:15
From: BHARAT RUDRAKSHALA
Subject: Re: Zero out (Transfering out) of Voicemail

Good day Melissa, Have a question about this particular feature. Do you know if this ever got implemented or if there was an alternate solution to making this work. Any of your thoughts would help. Also, I see something similar in the feature request which has got a lot of votes - https://genesyscloud.ideas.aha.io/ideas/CLINB-I-1275

------------------------------
BHARAT RUDRAKSHALA
ESRI

Original Message:
Sent: 08-29-2018 11:35
From: Melissa Bailey
Subject: Re: Zero out (Transfering out) of Voicemail

Sorry that's not currently possible.   You can vote for it here: https://purecloud.ideas.aha.io/ideas/CLDIG-I-142

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 08-29-2018 10:21
From: Ronak Shah
Subject: Re: Zero out (Transfering out) of Voicemail

hi ,
i searched through the help pages and in community but could not find any info on below, so was wondering if this is currently  supported with Purecloud or not.
I am looking for  a way to transfer out of Voicemail to attendent or another user's ext
ie. After 3-4 rings the calls goes to Users Voicemail but instead if given a choice,i.e  can call be transferred to another user by pressing any digit  (i.e zero) while in Voicemail.

------------------------------
Ronak Shah

------------------------------
​