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  • 1.  Real-time Monitor permissions

    Posted 13 days ago

    Hi all,

    Recently we noticed Real-time Monitor permissions which, based on description, allow to monitor agent screen on real time, but I didn't find any documentation how to set that up or how those permissions need to be set or used.

    Are those permissions were added in advance and documentation hasn't been updated?

    Thanks


    #Implementation

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    Vitalii Hetman
    Genesys Professional Services Engineer
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  • 2.  RE: Real-time Monitor permissions

    Posted 13 days ago

    Hello Vitalii,

    I'm not seeing anything in this week or next week's Release Notes that would affect this. My guess is that they may be adjusting the current permissions for monitoring an agent's interactions but I will need to do some digging to confirm. 

    If you would like to monitor an agent's interactions, you can do so with a different set of permissions. I would recommend checking out this article from the Resource Center for more information.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Real-time Monitor permissions
    Best Answer

    Posted 12 days ago

    Hi Vitalii,

    These permissions are in prep for the new feature in development for Live Screen Monitoring. 

    https://genesyscloud.ideas.aha.io/ideas/WEM-I-768 



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    Josh Wilcox
    Principal PS Consultant
    Genesys
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    Original Message


  • 4.  RE: Real-time Monitor permissions

    Posted 12 days ago

    Hi Josh, 

    thank you for clarifying!



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    Vitalii Hetman
    Genesys Professional Services Engineer
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    Original Message


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