Genesys Cloud - Main

I'm (more than) new to Genesys, in that we aren't actually going live for over a month yet. However, I'm trying to set up replacements for our current Real-time Reporting, and hitting a few roadblocks. Currently, we use an on-prem solution, so have various real-time metrics all rolled up into a PowerBI report. I've managed to recreate some of them in the Performance dashboard, but have been unable to find a way to get the total days penetration rate. I can see on the outbound campaigns tab, where it will show the progress of an individual campaign, but nothing for the overall day. For example, if we have 100,000 accounts loaded into the dialer that morning, I need to see 50% when we've dialed 50,000 of them, regardless of campaign.  Any suggestions? Something obvious I'm missing? 

Thanks!

#Reporting/Analytics

------------------------------
Jason Mock
CAPITAL Services
------------------------------

Those metrics are really available as you need them.  The data is in Genesys Cloud, so you could pull them using a web service CDS into Power BI real-time or use the analytics API to pull into your own SQL/Data lake and then attach Power BI to that.  There are few products like Avtex Insights, Genesys A3S, Emite, and PureInsights on AppFoundry that would be a shortcut to this. 

Genesys AppFoundry - PureInsights Configurable Dashboard for Genesys Cloud (mypurecloud.com)
Genesys AppFoundry - A3S Automated Data Ingestion (mypurecloud.com)
Genesys AppFoundry - Avtex Insights (mypurecloud.com)

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 04-19-2023 11:30
From: Jason Mock
Subject: Real Time Total Day Penetration Rate

I'm (more than) new to Genesys, in that we aren't actually going live for over a month yet. However, I'm trying to set up replacements for our current Real-time Reporting, and hitting a few roadblocks. Currently, we use an on-prem solution, so have various real-time metrics all rolled up into a PowerBI report. I've managed to recreate some of them in the Performance dashboard, but have been unable to find a way to get the total days penetration rate. I can see on the outbound campaigns tab, where it will show the progress of an individual campaign, but nothing for the overall day. For example, if we have 100,000 accounts loaded into the dialer that morning, I need to see 50% when we've dialed 50,000 of them, regardless of campaign.  Any suggestions? Something obvious I'm missing? 

Thanks!

#Reporting/Analytics

------------------------------
Jason Mock
CAPITAL Services
------------------------------