Marc_Howard1 | 2024-01-11 14:55:03 UTC | #1
We are using real time transcription via the notifications api, which is using the native Genesys transcription model.
I see there is the extended voice transcription offered by Azure, however this is only for post call transcription. Is there going to be an offering to allow us to choose the speech to text provider we can use for real time transcription? At the moment we don't have much control over the output and this would allow us to be more prescriptive.
Thanks
system | 2024-02-10 14:55:31 UTC | #2
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