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Receive Incoming Call on WebRTC (softphone) in Angular App

  • 1.  Receive Incoming Call on WebRTC (softphone) in Angular App

    Posted 06-05-2025 18:04

    Furqan | 2024-03-14 07:13:53 UTC | #1

    I am having the problem of receiving a call through API, i have gone through multiple forum topics e.g. Answering inbound calls via JS SDK with WebRTC Station , but no use.

    After you can answer to a call

    PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} 
Body {"state": "connected"}

    The webrtc phone does not connect and caller keeps ringing and goes to voicemailreceive

    Any idea to proceed?

    Regards, Furqan

    Jerome.Saint-Marc | 2024-03-14 12:00:29 UTC | #2

    Hello,

    I didn't understand if you are using the WebRTC Phone from Genesys Cloud Desktop or if you have created/integrated your own WebRTC phone into your Angular app.

    If the question is about using the WebRTC Phone from Genesys Cloud Desktop and invoking a request to answer the call from a separate application (Angular or else), you can have a look at the following blog - Clarifying call control support to answer a call or to make a call using Platform API. It covers different type of phones and setup - and describes constraints and limitations - you should find yours in it.

    Regards,

    Furqan | 2024-03-15 01:20:00 UTC | #3

    Thanks a lot @Jerome.Saint-Marc . going through the article helped me resolve the issue. Just FYI, I integrated the WebRTC phone in my Angular app and was not receiving the call earlier, now its connecting successfully.

    system | 2024-04-15 01:19:34 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25192



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