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Recommended Speech recognition settings for Menus in Architect (Confidence Level)

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  • 1.  Recommended Speech recognition settings for Menus in Architect (Confidence Level)

    Posted 08-09-2021 12:06
    Edited by Jason Kleitz 09-18-2025 10:05
    No replies, thread closed.
    Hi, I wonder what the recommended settings are for speech recognition in Architect menus. The default values are:
    Speech Recognition Settings for Menus in Architect
    Maybe we assume that the recommendation is to use the default settings however I just want to get some feedback from the community since we had some issues where the system didn't understand what the caller said (using default values). So we decreased the "Confidence Level" however we started to have issues with "false positives" where the system is guessing the wrong word which sounds similar. 

    Thanks.
    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Henry ZAMbrano
    Cognizant Technology Solutions
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